How we do business
How we operate the Subscription Service [Scroll right down for Books]:
PRICES: All prices shown on these linked websites are expressed in US dollars. For POUND STERLING prices, applicable to end-subscribers resident in the United Kingdom ONLY, use the Contact Us facility. Please note that orders bought by agents in the UK for sale abroad must use the US dollar prices shown.
Relationship: A subscription is different to a one-off purchase of, say, a book. It must entail a continuing relationship between the Subscriber and the Publisher. The Subscriber needs to receive all issues that he or she has ordered. The Publisher needs the ongoing co-operation of the Subscriber in respect of the following factors that make all the difference to the relationship:
1. Secure ordering facility: When you press Purchase, you enter a zone which is 100% secure, has been extensively tested and found to be reliable, and which may therefore be used with absolute confidence that the only recipient of the confidential Credit Card information that you provide will be our companies World Reports Limited or Global Analysis Limited, both under common management. As you finalise your subscription(s) order, you send us an automatic email, which advises us that you have placed your order. To access the secure cyber-environment which will contain the confidential details you have sent us, we ourselves have to enter a user name and several other password entries in order to obtain your Credit Card information. Accordingly, your data is protected by several layers of security; while furthermore it cannot be read or stolen by any third party either in transit or subsequently. Please also be advised that we will use your Credit Card details ONCE only. They will not be applied subsequently unless you have specifically authorised us to do so. Finally, the confidential information remains in the hands of Directors only, not of staff members, who cannot access it at any time subsequently. Our small staff can in any case all be trusted, having been working with us for 25+ years now. Should you still not wish to use this very reliable and 100% secure Credit Card payment facility, please send cheque as detailed in paragraphs 4 and 5 below, or provide us with your Visa or Mastercard details by phone, as per those two paragraphs.
2.1. Changes of address/name of the recipient should be conveyed to the Publisher in timely fashion.
2.2. The Subscriber should be aware of the way we have operated for three and a half decades, which is summarised in the remaining notes below:
3. The Publisher accepts subscriptions for complete series (or Volumes), not for individual issues or for parts of a serial. Put another way, we sell intelligence serials, not individual issues.
4. Payment for new subscriptions: New subscriptions are payable in advance. Please employ the secure payment facility by pressing Purchase, to provide us with your Visa or Mastercard number and the expiry date. We will also accept Visa or Mastercard subscription instructions by phone: Toll Free North America: 1-800-661 4809; or: 212-679 0095 [Rest of the Western Hemisphere]; and: +44 (0)20-7222 3836 [Europe and the Rest of the World]. If you pay by cheque, you may send a photocopy of cheque made out in favour of World Reports Limited [or Global Analysis Limited in the case of Global Analyst only] with a written order, by fax to: 212-679 1094 [North America and for the Rest of the Western Hemisphere]; or alternatively by fax to: +44 (0)20-7233 0185 [Europe and the Rest of the World]. Please simultaneously send the order and cheque on to us at: World Reports Limited [or Global Analysis Limited], Post Office Box 1970, Murray Hill Station, New York, NY 10156-1970, USA [for North America and the Rest of the Western Hemisphere]; or to: World Reports Limited [or Global Analysis Limited], at the London address, namely: 108 Horseferry Road, Westminster, London SW1P 2EF, United Kingdom [Europe and the Rest of the World]. We do not accept payments in Euro, or Eurocheques. All invoices and Credit Card charges are denominated in US dollars (with the exception of invoices for UK subscribers, which are denominated in pounds sterling).
5. Payment for renewals: Renewal Invoices for the next series must be paid for in advance and may be remitted by check or by Credit Card (Visa or Mastercard only). Please use the secure payment facility by pressing Purchase, to provide us with your Visa or Mastercard number and the expiry date. We will also accept Visa or Mastercard subscription instructions by phone: Toll Free North America: 1-800-661 4809; or: 212-679 0095 [ the Rest of the Western Hemisphere]; and: +44 (0)20-7222 3836 [re: subscriptions for Europe and the Rest of the World]. If you pay by cheque, you may send us a copy of cheque made out in favour of World Reports Limited [or of Global Analysis Limited in the case of Global Analyst alone] with written order, by fax to: 212-679 1094 [for North America and the Rest of the Western Hemisphere]; or alternatively by fax to: +44 (0)20-7233 0185 [Europe and the Rest of the World]. Please simultaneously send the order and cheque on to us at: World Reports Limited [or Global Analysis Limited], Post Office Box 1970, Murray Hill Station, New York, NY 10156-1970, USA [for North America and for the Rest of the Western Hemisphere]; or to: World Reports Limited [or Global Analysis Limited], at the London address: 108 Horseferry Road, Westminster, London SW1P 2EF, United Kingdom [for Europe and the Rest of the World]. We do not accept payments in Euro, or Eurocheques. All our renewal invoices and Credit Card charges are denominated in US dollars (with the exception of renewal invoices for all UK subscribers, which are denominated in pounds sterling). Note: Subscription agencies purchasing subscriptions for subscribers with non-UK end-user addresses are billed in US dollars unless otherwise pre-agreed.
6. Renewals are automatic: All subscription renewals are implemented automatically. In practice, this means that we hope to send a renewal invoice shortly before or at the expiry of the current term of the subscription (namely, when all issues contracted for have been published and mailed), and we supply the subsequent series on the assumption of continuation. It is the subscriber’s responsibility to inform the publisher in writing of cancellation. In the absence of written cancellation in advance, subscriptions will continue, and remain payable, until the existing instructions have been countermanded in writing.
7. Cancellation Policy: The Subscriber is at liberty to inform the Publisher that the subscription is to be cancelled. This MUST be done in writing. Telephoned cancellations are never acceptable and if this method is used, the subscription will continue and will remain payable until it has been countermanded in writing. Moreover as we publish serials, not single issues, we do not accept cancellations until ALL issues have been paid for, published and mailed to the subscriber. In other words, cancellations are not accepted for part of a serial, but for a complete intelligence service Volume/Series only.
8. Privacy Policy: World Reports Limited has never disclosed names or lists of its subscribers to any Third Parties and, as a matter of policy, does not sell or disclose its names or lists to anyone. The same applies to Global Analysis Limited. In any case, relevant UK legislation now precludes such disclosure.
9. Individual recipients whose subscriptions are paid for by their institutions, corporations or by other employers: It is not unheard of for institutions, corporations or other organisations to fail to ensure that a subscription addressed by earlier instruction to a specified individual employee, is either cancelled when that employee leaves his place of employment, or else is taken over by another named individual. In such rare cases, the institution, corporation or other organisation may profess no knowledge of the subscription order, or that it ceased when the employee left the organisation. This is tantamount to a breach of trust and theft, and cannot be tolerated. A subscription entered by a principal and paid for by the same organisation is the responsibility of the organisation in question, not of the named employee. Please be advised, therefore, that the legal responsibility for payment always rests exclusively with the institution, corporation or other organisation concerned. Delinquent accounts arising in these rare circumstances are legally payable under English law by the organisation concerned.
10. Recipient Policy: Here is another way of explaining the problem summarised in paragraph 9 above, which troubles all publishers of serials at times. It is occasionally claimed by financial institutions or by other organisations in retrospect that the named recipient of a World Reports Limited title 'has left the organisation', with the implication that this somehow absolves the institution of all responsibility to pay for the subscription. However since the organisation ordered and paid for the subscription in the first place, the legal responsibility for meeting the relevant obligations belongs to the institutional employer, and we deal with them and NOT with the individual. Therefore, such reasons for non-payment are not accepted and have no basis in law. It is surprising that this happens, but it does.
11. Subscriptions entered by subscription agencies: The terms of business specified here apply to all subscription agencies (intermediaries) worldwide. If we are not informed in advance of cancellation of a subscription, the subscription will be continued for the subsequent series and will remain payable under English law by the subscription agency concerned. In the unlikely event that the intermediary or agency is delinquent, payment will be sought from the principal, who is ultimately liable to the Publisher for all outstanding subscription payments. This conforms with agency law and is central to the relationship.
12. Embezzlement of subscription payments by renegade agencies: A few cases have arisen in recent years in which subscription agencies (2 in the United Kingdom, another in Thailand and a fourth in an Arab country) have placed subscription orders with us on the basis that we are required to invoice the intermediary/subscription agency, which then fails to remit the necessary payment from the principal to us. Because of these bad instances, we now have to insist upon payment in advance by all subscription agencies, with a few highly reputable exceptions. The bad behaviour of a handful of intermediaries has made this precaution essential. When this problem arises, we have to revert to the principal, who has already paid the intermediary. Unfortunately, the principal must pay us a second time. This is a situation which, quite obviously, needs to be avoided: and we accordingly request that principals do take care to ensure the integrity of any such intermediaries whose services they may choose to employ.
13. Frequency clarification: The intelligence publications that we produce may be complicated and may sometimes take longer to publish than is normal. While every attempt is made to procure that Volumes and Issues do coincide with the calendar years, this is not guaranteed, and has never been guaranteed. Subscription agencies typically seek to tie publishers down to calendar years, allocating given volumes to given years – whereas we operate by Volume/Serial. Therefore, please look at the Volume and Issue Number of each mailing, before concluding that an issue assumed to be ‘for’ a specific month may not have been mailed. In summary: successive issues should be filed and recorded on the basis of Volume and Issue Number, not by the date of publication. However, it remains the case that, as indicated, we always make every effort to publish Volumes/Series within the implied calendar year periods.
14. No refunds Policy: Subscription payments are non-refundable. There are no exceptions to this rule, which has been applied for three and a half decades and is in line with standard industry practice.
15. 'No Claims' Policy: For over three decades, World Reports Limited has applied a 'No Claims' policy. However when it is made clear to us that an issue is missing due to postal failure, we will replace the issue free of charge. Explanation: The main reason for this policy is that copies may be removed from Libraries, which then sometimes request replacements free of charge. This may mean that we end up subsidising theft. The problem rarely arises with direct subscribers, being usually confined to orders placed through subscription agencies (intermediaries). It is a familiar abuse deplored by all.
16: Consolidation problems: We greatly prefer to ‘drop’-ship subscription deliveries. This means that each and every subscriber worldwide receives the issue in question a matter of days after it has been mailed from London. However some subscription agencies consolidate deliveries of publications and request delivery of successive issues to consolidation addresses under their control. In a number of such instances, these consolidation services routinely complain that such-and-such an issue has not been received, when our computer clearly shows such claims to be specious. What unquestionably happens in these cases is that the issue in question has been mislaid at the consolidation service’s depôt. This is not good enough, because OUR Subscriber suffers as a consequence of such mishaps beyond our control. In other words, in such cases, the intermediary is impeding our business and is undermining our relationship with the Subscriber. Hence we reserve the right to cease to deliver to consolidation services where the incidence of such specious complaints is considered by us to be excessive. Subscribers using intermediaries are asked to order ‘drop-shipment’ delivery, where the Publisher always sends successive issues direct to the subscriber’s address. There are rarely any problems with this standard, routine method of delivery, which is always much more timely.
17. Applicable Law: Subscription orders placed worldwide are accepted subject to English Law, adjudicated in the Courts of England.
18: Subscription Agency discount: The discount offered to subscription agencies worldwide has stayed at 5% since we started in 1969. The margins in this business are so tight that we cannot improve on this standard rate. We reserve the right to charge a premium in the case of subscription agencies demanding additional unremunerated work on our part, and to cancel the 5% agency discount in rare cases where intermediaries are constantly and unreasonably demanding replacement issues. In several instances, in countries that shall remain nameless, we have discovered that an agency was deliberately requesting duplicates of every issue of a certain title, thereby supplying another subscriber unknown to us, free of charge to the agency! This surely takes the first prize for deception! Such scams are rare.
19. Any questions: If you have any questions about How we do Business or your subscription at any time, please use the Contact Us facility, or fax your enquiry to: 212-679 1094 [ to North America and the Rest of the Western Hemisphere]; or to: +44 (0)20-7233 0185 [Europe and the Rest of the World]. Or telephone us on: 1-800-661 4809 [North America] or: 212-679 0095 [Rest of the Western Hemisphere]; or telephone us at: +44 (0)20-7222 3836 [Europe and the Rest of the World]. Voicemail: State name and details clearly.
Book sales by Edward Harle Limited: Since the purchase of one or more books is a one-off transaction, all that is necessary is for us to receive the details required when you press the Purchase button. For POUND STERLING prices applicable to orders for more than one copy of the same book, please use the Contact Us facility, to which we will respond promptly. Single books are priced at £30.00.
